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Privacy Notice — eranative.com (EN; GDPR Art. 13 + KVKK Art. 10)

Controller SMARTEDTECH SL (Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou (Barcelona), Spain · NIF B66970831); contact privacy@eranative.com. Data: account (name, email, role), usage (session, operation logs, IP), payments (by provider; no card data stored), support messages, uploaded documents (on Customer instruction). Purposes/bases: contract performance, legitimate interest (security, audit trail, debugging), consent (marketing, optional cookies), legal obligation (accounting). Recipients: sub-processors per DPA Annex 2 (hosting, database and authentication, payments via Stripe, email delivery, error monitoring, LLM gateway/model providers); international transfers under SCC / KVKK Art. 9. Retention: account data term + 1 year; audit trail 1 year; documents per Customer retention policy. Rights: access, rectification, erasure, restriction, portability, objection; complaints to the supervisory authority. Deletion requests: signed-in users can request deletion of their account data under Settings → Privacy and data (or by writing to privacy@eranative.com); requests are queued and handled by our team within one month, with no automatic deletion. Invoices and accounting records are kept for the period required by accounting and tax law (in Spain up to 6 years) and deleted afterwards. AI: content processed only for the service; never used for model training.