Documentos legales

1. Who these terms are for

EraNative is operated by SMARTEDTECH SL, tax ID B66970831, Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou, Barcelona, Spain. EraNative is a business service: scoped digital transformation, software delivery, integration and managed operations for companies and organisations. These terms apply to orders placed on eranative.com and to proposals and statements of work we issue. A short note for individuals who are consumers is in section 8.

2. Offers, prices and scope

Prices for the packages offered online are shown on the pricing page and again before payment. Amounts are shown without tax unless stated otherwise; the applicable tax is shown before you pay. Estimates and calculators on the site are not binding. A binding price is given only in a quote or order that we issue and you accept. Larger or custom scopes are defined in discovery and priced in a written proposal. The signed proposal and statement of work define deliverables, milestones, acceptance tests, dependencies, maintenance hours and external costs. No website estimate creates an automatic project.

3. Before you commit

The final review before payment shows the package, quantity or scope, recurring interval and renewal where they apply, the total price, the currency, taxes and any other charge. An order is placed only when you tick the required terms box and confirm the order. A proposal request never starts a payment.

4. Contract formation and payment

The contract for an online order is formed when you complete the order and payment is confirmed. Online payment is processed by Stripe, our payment provider. We do not receive your full card details. A return from the payment page is not proof of payment; the order is recorded once Stripe confirms the payment, and it then appears in your account. Larger engagements are contracted through the signed proposal or order and are invoiced as stated there. Invoices state the supplier, the order reference, the price and the tax.

5. Delivery and conformity

We provide the agreed service with the care and conformity required by law and by the order. Access and delivery start on the date stated in the order once the conditions it names are met. We tell you about delays, defects and service changes and about your available statutory and contractual remedies. AI-assisted work is handled as described on the AI transparency page, and AI error risk does not reduce our own obligations. We do not guarantee a business outcome that is not written into the order.

6. Renewal and cancellation

The order states the interval, any minimum commitment and the cancellation deadline. Where an order is a recurring plan and no longer commitment is stated, it renews monthly. Cancellation received before a renewal prevents the next period. You can cancel by writing to support@eranative.com. We confirm the last service day and any final charge. Price changes for optional renewals apply from the next period after at least 30 days' notice; fixed commitments are not rewritten. Cancelling a renewal is different from withdrawal, from closing an account and from the exit and portability process.

7. Refunds, complaints, liability and law

Our Withdrawal, Cancellation and Refund Policy explains when a refund applies. No general term makes all payments non-refundable, and rights for defective or non-conforming supply, duplicate charges and any mandatory refund are preserved. Refunds are made through the original payment method without an undisclosed deduction. To raise an issue, send the order reference and a description to support@eranative.com; do not send full card details. A person reviews disputes that have material consequences. Nothing in these terms excludes liability that cannot be excluded by law, including fraud, deliberate wrongdoing or injury, or removes any statutory right or access to a regulator. Spanish law governs, subject to mandatory law. For business customers, the courts of Barcelona have jurisdiction where that choice is legally valid. Consumers keep the mandatory protections and courts of their place of residence.

8. Consumers

EraNative is aimed at businesses. If you are an individual who buys for purposes outside your trade, business or profession, you are a consumer: the statutory consumer rules apply to you and are not reduced by these terms, even if your account looks like a business account. The Withdrawal, Cancellation and Refund Policy describes your right to withdraw. If you buy as a business, the statutory withdrawal right does not apply and your order follows its own terms, subject to mandatory law.